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Robotic process automation

Every day employees perform hundreds of business tasks and processes that require accuracy and speed but do not necessarily require decision-making. 

Robotic process automation (RPA) brings the future to the present

These actions are often inclinable to mistakes and are a source of frustration for employees. Robotic process automation increases profitability while improving the accuracy of your organizations business.

Designed to work on a wide range of repetitive tasks, software robots interpret, take actions independently and communicate with other systems, just like humans.

The robot never sleeps and makes zero mistakes. Employees get rid of frustrating activities and can focus on decisive activities within the organization. Software robots are easy to train and integrate into any system. They are constantly reporting on their progress and that increase operational and business predictability.

What processes are suitable for RPA?

The most suitable processes for RPA have many structured data transactions with a relatively static processing path, which doesn’t often change and has strict business rules. RPA tools have the best results when working directly with data and applications.

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Financial services and banking

Data verification, data migration between banking applications, user account management, report creation, value comparison, filling in forms, processing financial requests, updating credit data.

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Procure-to-pay process

Automation of transaction activities related to getting and directing items and ensuring uninterrupted data flow between systems.

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Migration and processing of patients data, reporting to doctors, processing of medical records, automation of request processing and data about insurance, e-mail initiation from medical billing systems, the status of requests and automation of similarities and storage of patient’s data.

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Public administration

Completion and form verification activities, integration of legacy systems with newer systems, automation of daily reports.

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Collection and consolidation of data from customer telephone systems, backup of data from customer systems, data transfer, extraction of data about competitor prices, information about telephone production, etc.

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Extract of product data from the manufacturers website, automatically update online inventory and product information.

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Competitions price analysis, guest data processing, data verification, payment processing and user account creation.

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Quote-to-cash process

Acceleration of sales processes, automation of price calculation, ordering, invoicing and payment.

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Technology / software

Hardware and software testing for functional, quality and mobile performance.

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ERP automation, logistics data automation, data tracking, product price comparison.

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Human resources

Automation of salary calculation, employee benefits management, compliance reporting.

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Processing claim requests

Automation of administrative and customer services related to receiving, reviewing, analyzing and sending claims.

RPA Karakteristike

What are RPA characteristics?

  • No code
  • Doesn’t require programming skills
  • Visual process definition (flowchart)
  • No stress on existing applications and processes
  • It relies on existing application functionalities
  • It takes over the current way of work of employees
  • Focused on business users who don’t need advanced IT knowledge

What are the benefits?

  • Return on investment (ROI) from 30% to 200% within 1 year
  • Resource optimization – by automating routine tasks, employees are free to do more valuable work. Focusing on decision-making and customer’s service that requires a human decision, employees are more efficiently engaged (> 60% lower share of manual labour)
  • Cost reduction – a cheap and fast way to deal with the growing number of compliance requirements and growing bureaucracy that does not require human intervention
  • Increased productivity – continuous execution of the automated processes (24/7/365)
  • Smanjenje rizika – kada se procesi izvršavaju besprekorno, dodatne provere su nepotrebne čime se štede finansijski i vremenski resursi